Organizing Basetao Purchasing Agent User Feedback in Spreadsheets and Tracking Improvement Measures
2025-04-24
1. Introduction
The process of collecting, categorizing, and acting upon user feedback is crucial for continuous improvement. This document outlines how Basetao's purchasing agent feedback data is systematically organized in spreadsheets with corresponding improvement measures.
2. Feedback Categorization
| Category | Description |
|---|---|
| Product Quality | Feedback about received items matching descriptions, material quality, or defects |
| Service Attitude | Comments regarding communication quality and staff responsiveness |
| Logistics Speed | Observations about delivery timeframes and shipping updates |
3. Feedback Spreadsheet Structure
- Date Received: Timestamp of feedback submission
- User ID: Anonymous identifier for user
- Category: From above classification
- Detailed Feedback: Verbatim user comments
4. Improvement Measures Implementation
- Weekly review meetings to analyze feedback trends
- Senior staff validates proposed improvement actions
- Documenting all decisions in the spreadsheet
5. Results Tracking Mechanism
| Action Taken | Person Responsible | Due Date | Completion Status |
Conditional formatting highlights overdue items and successfully resolved cases.